The current production time is one working day. Orders are shipped daily Monday - Friday. Orders received after 2pm on Fridays are shipped the following Monday. Express delivery orders received before 1pm will be shipped same day. Please see delivery times for delivery estimates to your delivery location.
Can I get my order faster?
Yes you can! There is an option to upgrade to express shipping at checkout. A shipping fee will apply.
UK orders will be sent using Royal Mail Special Delivery and usually require a signature. For UK orders received before 1pm, delivery will be the following working day.
Express orders sent internationally will be sent using courier. Delivery is usually within 2-5 working days pending customs.
Do you ship to Europe?
Due to the red tape created by Brexit unfortunately, as much as we'd LOVE to, we do not currently ship from this website to our lovely neighbours in Europe.
However, we do sell to Europe from our Etsy shop so please do place any orders to Europe from there.
Order help
Can you send my order directly to the gift recipient?
Yes! We'd love to do that for you. Please enter their full address into the delivery address at the checkout and we can send their gift straight to their door.
Can I add a gift message to my order?
Absolutely! To include a personalised gift message with your order, simply fill out the GIFT MESSAGE box at the checkout. Your message will be printed exactly as entered on a gift tag and tied to your jewellery gift box with a satin bow adding a personal touch to your gift.
How will my jewellery be packaged?
Your jewellery will be placed in an off white linen pouch, presented in a recyclable white gift box and tied with a blush pink satin bow. We will also enclose small silver polishing cloth so that you can keep your Claudette Worters jewellery looking at it's best. All gift packaging is free of charge.
What will my order be sent in?
Your order will be sent in a discrete postal box with no branding. The outer packaging is fully recyclable. It will fit through a standard sized letter box.
Can I amend or cancel my order?
After placing your order online, it quickly moves to our studio for processing. To request to amend or cancel your order, we recommend getting in touch within a few hours of ordering, especially during busy periods. Please note that cancellations must be made before your order begins production.
Jewellery care
How do I care for my silver jewellery?
We strongly recommend that all jewellery is removed before showering or swimming and to take care when using perfume and cosmetics. It is best to keep silver jewellery out of the air if you want make sure it doesn't tarnish prematurely and to always store it in a dry, dark place, preferably a jewellery box. Jewellery will also tarnish if the atmosphere is a tiny bit damp - even if stored in a box. It is real silver and real silver does tarnish over time.
Your silver jewellery is best cleaned using a silver cleaning cloth. Rub it with the silver cloth in gentle circular motions.
We do not recommend using silver dip on your silver jewellery.
Why does silver jewellery tarnish?
All of our jewellery is made of industry standard 925 sterling silver. Sterling silver will naturally oxidise with the passage of time, however, contact with various products can expedite this process. Silver will tarnish if left out in the atmosphere and as you wear your jewellery, it inevitably gathers a build-up of natural oils from your skin. Tarnishing will be accelerated if it comes into contact with perfume, moisturiser, self tanning products, hairspray, hand sanitiser, hand cream, chlorine, salty air, sulphur in the air, sea water, perspiration, acidic skin ph and sometimes can even be effected by medication that is excreted through the skin. Hot and humid conditions can also cause tarnishing. The amount of tarnishing (oxidation) depends on the skin and the care habits of the wearer. Tarnishing is therefore not a manufacturing fault. Please follow our silver care advise to keep your silver jewellery looking at it's best.
18 carat Yellow Gold & Rose Gold plating
Some of our collection has been plated with 18 carat gold or rose gold plate. Plating is a coating of gold or rose gold over sterling silver and it can wear off over time. This can be accelerated by perfumes, sprays, heat, chlorine and other items of jewellery repeatedly rubbing against the surface. We guarantee our plating for three months. After this, we can re plate your jewellery for a fee.
Snake chain care
By their nature, snake chains, may become kinked if bent beyond their natural curve and may lead to breakage. Their semi-rigid form can make them susceptible to kinking and careful storage is required to preserve their original shape. They are best stored carefully coiled in a jewellery box and avoid squashing them under heavier items.
Semi precious stones and freshwater pearls
The semi precious stones and freshwater pearls used in the collection are all genuine, natural products. There will therefore be fluctuations in their size and shape. Due to the composition and natural properties of mined gemstones, product photographs may show slight differences to the actual stones or pearls you receive. They will have little inclusions, lumps and bumps. This is all part of their unique charm.
We recommend that you store freshwater pearls away from other jewellery as they can be more susceptible to knocks and scratches. Please clean them with a soft damp cloth to avoid damaging their lustre.
Murano glass
All of our Murano glass in our jewellery collections is genuine. Each piece is carefully and lovingly handmade on the island of Murano in Venice, Italy and is then individually hand set in sterling silver. Therefore, please be aware that it is highly likely that there will be inclusions in both the glass and the silver and slight variations in size and shape. There may also be little bubbles or flecks in the glass - this is the nature and absolute true beauty of the piece and is not a manufacturing fault. As each piece of Murano glass in the collection is individually made by hand, no two pieces of Murano glass will be absolutely identical.
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